Shipping Policy
Where we ship, how fast, and what it costs.
1. Where we ship
We ship hardware Australia-wide from our Brisbane warehouse (Spring Hill, QLD 4000). We do not currently ship internationally.
2. Freight methods
- Small parcels: Australia Post and StarTrack Express.
- Bulk / palletised freight (EV chargers, battery systems, panels): Toll, TNT or specialist carriers.
- Oversized DC fast chargers and battery cabinets: dedicated tailgate or crane-truck delivery, quoted per site.
3. Processing time
In-stock orders placed before 12:00 PM AEST on a business day are typically dispatched the same day. Orders placed after that time or on weekends and public holidays are dispatched the next business day. You will receive tracking details by email once your order ships.
4. Delivery timeframes (indicative)
- Brisbane metro: 1–2 business days.
- Sydney, Melbourne, Canberra metro: 2–4 business days.
- Adelaide, Hobart metro: 3–6 business days.
- Perth, Darwin, regional and remote: 5–10 business days.
Timeframes are estimates provided by our carriers and are not guaranteed.
5. Shipping costs
Shipping is calculated at checkout based on weight, dimensions and destination postcode. For very large or multi-pallet consignments, please contact hello@esqenergy.com.au before ordering for a freight quote.
6. Damaged or lost in transit
Inspect your goods on delivery. If a carton is damaged, note this on the delivery docket and photograph the packaging before opening. Report any damage or shortage to hello@esqenergy.com.au within 48 hours of delivery so we can lodge a claim with the carrier and arrange replacement.
7. Contact
ESQ Solutions Pty Ltd (ABN 47 701 042 373), trading as ESQ Energy Solutions. · 07 5515 0715 · hello@esqenergy.com.au