Privacy Policy
ESQ Solutions Pty Ltd (ABN 47 701 042 373), trading as ESQ Energy Solutions, is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are
ESQ Energy Solutions (“ESQ”, “we”, “us”) is an Australian registered business name, headquartered at 2/290 Boundary Street, Spring Hill QLD 4000, Australia. This policy applies to all information collected via esqenergy.com.au, our online shop, quote forms, phone calls, emails and in the course of delivering services to customers.
2. Information we collect
- Contact details you provide (name, business, email, phone, address).
- Project and site information you submit through quote and contact forms.
- Order, payment and delivery details when you purchase hardware through our shop (payment card details are processed by our payment providers and are never stored on our servers).
- Website usage data such as pages viewed, referring URL, device type, and approximate location, collected via cookies and analytics tools including Google Analytics 4.
3. How we use your information
- To respond to your enquiries and prepare quotes.
- To fulfil, ship and support product orders.
- To provide installation, engineering, operations and warranty services.
- To send transactional communications (order confirmations, shipping updates, service notices).
- To improve our website, products and services.
- To meet our legal, tax, safety and regulatory obligations.
4. Marketing
We only send marketing emails to customers and subscribers who have opted in. You can unsubscribe at any time via the link in every email or by writing to hello@esqenergy.com.au.
5. Sharing your information
We share information only with service providers who help us run our business, including our e-commerce platform (Shopify), payment processors, email providers, freight carriers, and analytics providers. Where installation is required, we share the necessary site information with our accredited electrical contractors. We do not sell personal information.
6. International transfers
Some of our service providers store data outside Australia (for example in the United States or European Union). We only use providers that maintain security and privacy standards comparable to the Australian Privacy Principles.
7. Security
Our website is served over HTTPS/TLS. We use industry-standard access controls, encryption in transit and reputable hosting infrastructure to protect the personal information we hold.
8. Cookies
We use first- and third-party cookies to keep the shopping cart working, remember preferences and measure site traffic. You can disable cookies in your browser; some features (such as checkout) may not work without them.
9. Accessing, correcting or deleting your information
You can request access to, correction of, or deletion of the personal information we hold about you by emailing hello@esqenergy.com.au. We will respond within 30 days.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please email hello@esqenergy.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Contact
ESQ Energy Solutions
2/290 Boundary Street, Spring Hill QLD 4000
Phone: 07 5515 0715
Email: hello@esqenergy.com.au